Susan Feder brings a creative, flexible and effective approach to conflict resolution.

What I Do Whatever it Takes

I tailor my approach to each situation. I listen carefully to find the best path to success. I come well prepared for the case at hand. When necessary, I follow up relentlessly. I engage with the parties, as well as with counsel, to discover any hidden issues fueling the dispute. I am optimistic and keep a positive attitude. I work hard before, during and after the mediation to obtain the best results.

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Representative Cases Getting Results

Personal Injury

Settled PREMISES LIABILITY case brought by 97- year old resident of ASSISTED LIVING FACILITY for injuries claimed when automatic door malfunctioned and closed on her, causing her to fall. Plaintiff claimed that her injuries caused a dramatic decline in her quality of life. Analysis involved evaluation of life care plan for a person of ADVANCED AGE. more


Settled MEDICAL MALPRACTICE/WRONGFUL DEATH case brought by parents against doctor for alleged negligence in OVER PRESCRIBING OPIATES to their 28 -year old son, who died of an apparent overdose. Parents claimed that son’s doctor breached standard of care in failing to appropriately monitor the controlled substances he was prescribing. Plaintiff also argued that physician should be held liable for treble damages under statute directed at drug dealer liability. more


Settled LANDLORD/TENANT DISPUTE in which tenant sued for BREACH OF WARRANTY OF HABITABILITY and retaliatory eviction. Plaintiff’s damage claim included a computation of loss of income for day care business on property, as well as statutory penalties for RETALIATORY EVICTION. Plaintiff also claimed emotional distress and harassment by landlord. more


Settled FAMILY DISPUTE between widower and adult children of late wife centering on home owned by children. Issues involved clams of EVICTION, VIOLATION OF PRIVACY, and EMOTIONAL DISTRESS by widower. more


Mediated complex commercial dispute involving partnerships and development of two multi-million dollar projects. Issues involved BREACH OF FIDUCIARY DUTY by partners, FRAUD, LENDING and CONSTUCTION FINANCE. more


Mediated BREACH OF CONTRACT case in which employment agency claimed damages against hospital for TERMINATION OF AGENCY RELATIONSHIP without due cause. The disputed claim centered on question of hospital’s ability to cancel contract at will. Case settled on day of trial. more

News The Latest

susan feder - san francisco mediator

Daily Journal Feature: Effective Listener

By Susan Feder | December 4, 2017

The Daily Journal recently published a Neutral’s Profile of Susan. In this profile, Susan’s clients and colleagues emphasize…

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Event: How to Get the Most From Your Mediation

By Susan Feder | December 4, 2017

Susan, Co-Presenter at Marin County Bar Association CLE Fair, presented on “How to Get the Most From Your Mediation”…

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Event: Successful Mediation Strategies – Bar Association of San Francisco

By Susan Feder | December 4, 2017

Susan is scheduled to co-present to the Bar Association of San Francisco on successful mediation strategies…

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Testimonials What People Say

"Susan’s expertise, intelligence, humor and commitment were the key to bringing both sides together in what seemed like an impossible feat. She worked tirelessly to eventually forge a settlement, which was most impressive. Susan was terrific and her tenacious efforts were most admirable; our number one ‘go to’ mediator!"

- Los Angeles area plaintiff’s counsel in medical malpractice case.

"Susan is an extremely effective mediator who obtains highly satisfactory outcomes for embattled litigants. She is intelligent, dedicated, hard-working, and ethical. Susan has superb people skills and works hard to help the parties achieve a settlement. Her optimism helps the parties enjoy the process and feel good about their resolution."

- Bay Area retired supervising judge

"Susan Feder has the admiration and respect of those who know her. Her combination of intelligence, common sense and people skills is exactly what mediation needs."

- Bay Area plaintiff’s personal injury counsel and law school mediation professor.

"Your persistence and grace under pressure were appreciated, and because of your approach we were able to settle this matter right before trial. I am happy to recommend your mediation services in the future!"

- Bay Area plaintiff’s counsel in construction defect and personal injury case

"Susan continued to work with the parties while discovery progressed. She was invested in the process, knew the issues and was committed to achieving a fair result. Susan reached out to the parties at regular intervals despite being told over and over that the case was not going to resolve. Susan ultimately proved us wrong by settling the case via phone two weeks before trial. It was a great result and I would absolutely use her services again."

- Bay Area insurance counsel in product defect subrogation action.

“Thanks for doing a great job, with a really fine result for our plaintiff clients.  You have a real talent for listening and great emotional intelligence. I recommend my team of lawyers use you for future cases.” 

-SF Plaintiff lawyer in Landlord tenant dispute

“Susan did an excellent job navigating a complicated family dynamic to reach a settlement for my client. She was persistent and impressive in her follow up efforts with both sides. I look forward to mediating with her again soon!”

-Plaintiff counsel in premises liability case

“Thank you, Susan, for a great job on our tenant habitability suit!”

-Plaintiff counsel in landlord tenant case

Contact Get in Touch

I mediate in the San Francisco Bay Area, Sacramento and Los Angeles.

(415) 453 - 1659 send email

Susan Feder, Conflict Resolution