"I recently took on a case that had challenges on liability, causation, damages, and client control. The defense knew it. This was not a recipe for success, but I believed in the case, and knew that the right neutral at the right time could help achieve a fair result. Susan Feder was the perfect choice. Her persistence and creativity created the breakthroughs that allowed the case to not just resolve, but to achieve an excellent result for my clients. Maybe even more importantly, Ms. Feder found ways to reassure my clients that they were being truly “heard,” and had a voice in the mediation process. In the end, my clients were able to walk away happy with the result AND happy with me. I look forward to working with Ms. Feder again.”

- Plaintiffs’ counsel in premises liability case

"Susan’s expertise, intelligence, humor and commitment were the key to bringing both sides together in what seemed like an impossible feat. She worked tirelessly to eventually forge a settlement, which was most impressive. Susan was terrific and her tenacious efforts were most admirable; our number one ‘go to’ mediator!"

- Los Angeles area plaintiff’s counsel in medical malpractice case.

"Susan is an extremely effective mediator who obtains highly satisfactory outcomes for embattled litigants. She is intelligent, dedicated, hard-working, and ethical. Susan has superb people skills and works hard to help the parties achieve a settlement. Her optimism helps the parties enjoy the process and feel good about their resolution."

- Bay Area retired supervising judge

"Susan Feder has the admiration and respect of those who know her. Her combination of intelligence, common sense and people skills is exactly what mediation needs."

- Bay Area plaintiff’s personal injury counsel and law school mediation professor.

"Your persistence and grace under pressure were appreciated, and because of your approach we were able to settle this matter right before trial. I am happy to recommend your mediation services in the future!"

- Bay Area plaintiff’s counsel in construction defect and personal injury case

"Susan continued to work with the parties while discovery progressed. She was invested in the process, knew the issues and was committed to achieving a fair result. Susan reached out to the parties at regular intervals despite being told over and over that the case was not going to resolve. Susan ultimately proved us wrong by settling the case via phone two weeks before trial. It was a great result and I would absolutely use her services again."

- Bay Area insurance counsel in product defect subrogation action.

“Thanks for doing a great job, with a really fine result for our plaintiff clients.  You have a real talent for listening and great emotional intelligence. I recommend my team of lawyers use you for future cases.” 

-SF Plaintiff lawyer in Landlord tenant dispute

“Susan did an excellent job navigating a complicated family dynamic to reach a settlement for my client. She was persistent and impressive in her follow up efforts with both sides. I look forward to mediating with her again soon!”

-Plaintiff counsel in premises liability case

“Thank you, Susan, for a great job on our tenant habitability suit!”

-Plaintiff counsel in landlord tenant case